We warrant that we will carry out the service you have requested with a reasonable level of care and skill. Any liability arising under any agreement between you and us shall be limited to any sums paid by you to us. As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part.
If you require any changes to these terms, please request such changes in writing to Cambridge Open College. We do not undertake to incorporate such changes, but any mutually beneficial suggestions will be considered.
We shall not be liable to any person for any direct or indirect loss or damage as a result of your course enrolment. Should any liability arise, it will be limited to the course fee paid.
We affirm that the course materials provided will meet a satisfactory standard. We aim to produce materials of the highest quality, though we do not affirm that they will be error free. You are responsible for inspecting the course materials as soon as reasonably possible after receipt, and it is your responsibility to contact us should they arrive in unsatisfactory condition.
A small number of our courses are sent to you from partner organisations. This will be made clear in your course documentation, and means your course materials and final certificate will also come from them.
Many of our courses are accredited by national Awarding Organisations. Due to changes in certification processes, it may occasionally be necessary to substitute one Awarding Organisation for another of similar or superior status. Any substituted accreditation will always be from an Ofqual-regulated provider. We reserve the right to do this according to operational requirements, without individual notification.
We do not allow copying of work. Where plagiarism is found, we reserve the right to withdraw the student from the course without a refund of the course fee.
Assignments must be submitted using the online student interface, or exceptionally by post in specific cases agreed by us in writing. We suggest keeping a copy of any submission to protect against loss, and using a trackable, guaranteed delivery service if posting. We do not accept liability for non-delivery.
We dispatch your course the same day if ordered before 2pm; orders placed after this time are posted the next business day. Students enrolled on an online-only programme receive access to their course materials within 24 hours of purchase.
If you pay by instalments, payments are taken on the anniversary date of your first payment and conclude once your account is clear.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014, you have the right to cancel your course within 14 days. To exercise this right, tell us your decision to cancel by a clear statement (for example, a letter or email) within 14 days of receiving access. We will process your refund within 14 days of receiving your notification.
Refunds are not available for international students living outside the UK and Ireland. After the 14 days have elapsed, we will not accept a refund request. You remain liable for all fees plus any additional charges incurred for administration, failed direct debit payments, or chasing action, including legal fees if appropriate.
