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FAQs

Some Common Questions About the Courses . . . .

Can anyone do a Cambridge Open Course?

Anybody with a reasonable standard of general education will be able to cope with the academic demands of our courses – they are designed to be as inclusive as possible. If you can read and write well enough to complete a job application, and have a good grasp of basic maths (add, subtract, multiply and divide) you should have no problems. The course materials are written in simple everyday language and the answers to your assignments will be completed in the same style.
You will have access to a Study Guide to assist you, in addition to the comprehensive course materials provided online. Of course, you will also have the support of your tutor and access to a team of dedicated student and admin support specialists.

Can I do more than one course at a time?

Yes, you can enrol on as many as you want to at the same time or at different times with the courses running concurrently.

Can I pay by instalments?

There are three payment options:

  1.  Full payment at the time of enrolling
  2. A £35 deposit at the time of enrolling, the remainder due one calendar month (if this date falls over a weekend or a bank holiday the balance will be taken on the preceding Friday)
  3. Three equal payments (of one third of the total course price), started on the day of enrolling, the remaining instalments will be due one and two calendar months later (if either of these date falls over a weekend or a bank holiday the balance will be taken on the preceding Friday).
Do I need a computer to take the course?

Yes, the course is delivered entirely online. So you will need access to email and the Internet to access the materials and support, submit assignments and do research.

How do I contact my tutor?

Login to your portal, click on “My Courses”, then click on the course title relevant to your study. This will open the dashboard for that course. In the top right corner of the dashboard is a “submit your work” button, below that is a “contact tutor” button.

How do I send in my work?

You submit your assignments through the I Learn It Easy portal (access to which you receive FREE OF CHARGE) one at a time for marking. This enables your tutor to properly assess the standard and style of your work for each section, and give you feedback which will be used on your next assignment. It’s a collaborative process of continuous improvement. On obtaining feedback and comment you will either move on to the next assignment or review and rework the one you submitted.

How long do I have to complete my course?

You have one year from enrolling to complete your course but don’t worry if you need more time you can extend your course, however there are fees attached to extending your course.

If I fail an assignment can I retake it?

The course should be completed within 12 months, but can be extended for a small fee if your tutor supports your request. As a rough guide, depending on your circumstances and commitment, the endorsed qualification courses can be completed in about 100 – 120 study hours.
The QCF courses are individually allocated Guided Learning Hours according to National Occupational Standards – check your chosen course details for this. There are no other deadlines to meet.

Is there a word count for my assignments?

There is a suggested word count given for the tutor marked assignments, but it is more important that you demonstrate to your tutor that you have fully understood the questions; a comprehensive Study Guide is included with the course and available on your portal. Many students start slowly at first, but your tutor will give guidance to help and encourage you to improve

What do I receive once I order the course?

You will receive an unique login and password to the secure online I Learn It Easy student management system via email, to the address you use during the enrolment process. You should make a note of the details immediately, as without it, or if you lose it, you may experience a delay in getting access.
When you login for the first time, you are given the opportunity to change the password to something more specific or memorable to you. Again, you MUST make a note of this carefully to avoid problems with access.
Your course materials, study guide and the various mechanisms by which you interact with us, the support team and your tutor are accessed through this portal. In most cases you will receive that access within a short time of enrolling on the course, and in any event the same business day in normal working hours (9am to 5pm, Monday to Friday). If you enrol outside those hours, during holidays, or on the weekend, you will receive it on the next business day.

What does the course prepare me for?

The course materials and accompanying tasks will help you to develop the necessary knowledge and confidence to successfully complete the tutor marked assignments. The tasks are designed to encourage you to apply your knowledge, and help you to develop relevant research and academic writing skills

What if I don’t like the course? Can I send it back?

Yes, you have a 100% Money Back Guarantee. If you are not happy with the course and feel it is not for you, you can cancel it within 7 days for a full refund in accordance with the terms and conditions on our web site. Once refunded, your online access will be withdrawn completely, so treat this decision carefully.

What will the course actually cover?

The course covers the areas of study listed on the Course Description and/or Qualification Specification, through clear and detailed explanation of the subject matter. Although the course materials are comprehensive you will also be encouraged and guided to carry out further personal exploration and research where appropriate.
This will broaden your knowledge and enjoyment of the subject, and help you gauge how much you have learned. There are plenty of examples to help you but personal research is a prerequisite at this level, so be prepared to use your initiative to fully answer the assignments.