Product Description


With the rapid increase in new technology, it’s no surprise that even personal assistants have gone virtual. Our physical presence is in less demand and remote employment is on the rise. For anyone interested in the field of virtual assistance, the opportunities are vast.

While it might sound completely newfangled, a virtual assistant will perform, in the majority, the same tasks as a personal assistant. The only thing they won’t be expected to do is make the coffee! Accredited through the Focus Awards Focus on Quality Provision (FQP) Scheme, this brand new and highly innovative course provides students with the skills they will require to successfully carry out the role.


This comprehensive course provides all the information that students will need in order to perform the role of a virtual Assistant. The program is divided into 24 units, which are outlined in the ‘Modules’ section above.

The first section of the course considers the more general aspects surrounding virtual assistance. It clearly defines the role by specifying what they might be expected to do on a daily basis and what skills they will need to possess in order to carry these tasks out. At this early stage, students will be made aware of exactly what it takes in order to pursue a career in the field.

As the course progresses, it hones in on individual elements which might affect the day to day running of a business, including dealing with staff and customer care. It also takes into account the practicalities involved in starting a business from scratch, such as the difficulties involved and how to succeed. In order to give students the best possible start in their future career as a virtual assistant, students will explore how to create their own business plan, manage their time, and plan effectively for the future.

As the business is operated on a virtual basis, it is essential that students have a working knowledge of the internet. The course provides important teachings on email, internet safety and virus protection. Additionally, one of the units demonstrates how students can create their own website.


While the course is perfect for candidates with previous experience in administration or clerical work, there is no previous experience or qualifications required in order to undertake this course.

Though the materials are straightforward and easy to follow, in order to fully understand the course content and fulfill coursework objectives, students will require a basic level of education. Should you experience any difficulties along the way, you can refer to the provided Study Guide or contact your personal tutor.



1. Assignments

2. What is a Virtual Assistant?

What Is a Virtual Assistant?

Who Uses a Virtual Assistant and Why?

What Tasks Can a Virtual Assistant Do?

What Skills will a Virtual Assistant Need?

Issues to Consider When Setting up a Home Office

What Organisations Are Available to Virtual Assistants?

3. How to Market Yourself as a Virtual Assistant?

Tips on Where to Market Your Business

How to Write a Marketing Plan

Marketing in Other Countries

4. Starting Your Own Business – Decisions

How to Succeed With Your Business

How to Start Up Your New Business

Getting the Right Mindset

5. Starting a Business From Scratch

Why Start a Business from Scratch?

Buying an Existing Business

Buying a Franchise

6. Recruiting Staff

How to Recruit Staff

The Process in Recruiting

7. Dealing with Staff

Introduction to Dealing with Staff

Paying Staff

Training & Development

The Law


Health & Safety

Trade Unions


8. Fraud & Theft

Protect Your Business: Stop Fraud Before It Starts

Theft of Money

Theft of Inventory or Equipment

Theft of Intellectual Property

9. The Business Plan

Understand the Role of the Business Plan

Reasons for Developing a Business Plan

Identify Sources to Get Help in Developing a Business Plan

Identify the Type of Information to Include in a Business Plan

Prepare an Outline of a Business Plan

10. Customer Care an Introduction

What is Customer Care?

Defining Customer Care

Characteristics of Effective Customer Care

11. Customer Care and the Benefits

Increase in Profits

Customer Loyalty and Long-Term Profitability

Fewer Complaints

Staff Know What is Expected of Them

More Pleasant Work Environment

Customer Integration and Specialisation

12. Considering a Policy & Plan?

Who are Our Current and Potential Customers, Their Characteristics and Needs?

Staff Interfacing with Customers

What Tangible or Intangible Assets Does the Company Currently Have?

Competitor Characteristics

Improvements and Additions to Customer Care and Service

13. Customer Care and You

The Right Attitude

Looking and Sounding Right

Having the Right Information

Keeping Control

Working with a Team

Customer Complaints

Answering the Phone

A Checklist

14. Customer Care and Service Plans

Contents of “The Plan”

The Advantages of Planning

Objectives, Strategies, and Tactics

Forecast or Assumptions of Outcomes

A Simple Case on Customer Care Planning

Company Policies

People Make a Plan Work

Current Customer Care and Services

15. Basics of the Internet

Internet Basics

How the Internet Works

Internet Access

Understanding Email

About the Web

Internet Safety

Learning About Viruses

16. Creating a Web Site


Graphic Design

Web Site Content


Key Points to Remember

17. Meetings Skills


Why Do We Have Meetings?

Important Things to Know About Meetings

How to Plan a Meeting

How to Run a Meeting

18. Introduction to Conflict Management

What Do Organisations Use Conflict Management For?

Important Things to Know About “Conflict” and “Conflict Management”

How to Identify Signs and Stages of Conflict

How to Build Teamwork and Co-Operation

How to Manage and Resolve Conflict Situations

Outline for a Mediation Session

Mediation Guidelines

19. Introduction to Planning

What Do You Use Planning and Evaluation For?

Important Things to Know about Planning and Evaluation

How to Ensure Planning is Useful and Contributes to Effective Results

How to Plan – 8 Basic Planning Steps

20. Introduction to Proof Reading


What is Proof Reading?

Tips on Proof Reading

21. Managing Stress


What is Stress?

Symptoms of Stress

Causes of Stress

How to Reduce Stress

22. Managing Your Time


Managing Time: Step 1

Managing Time: Step 2


23. Small Business Bookkeeping


Three Steps to Keeping Your Books

Bookkeeping Systems, Software and Method

Accounting Terms Every Business Person Should Know

24. Inland Revenue (HMRC) Requirements

What Type of Business Are You?

Registering As Self-Employed

How to Pay Your Class 2 National Insurance Contributions (NICs)

Basic Tax Records You Must Keep

Career Prospect

When you have successfully completed this course you will receive a Level 3 Certificate of achievement in Virtual Assistant from Focus Awards and a diploma from Cambridge Open College.

With your newfound skills, graduates will have the opportunity to significantly progress in their careers. Secretaries, personal assistants or administrators, who have found themselves out of work, can apply their experience to an alternative platform. Students who are new to the field will have the knowledge and confidence to begin an exciting new career.

The world is gradually becoming ‘online’ and this course offers you the opportunity to get ahead of the times. It also means you have the opportunity to work from literally anywhere – whether it’s your bed or the beach. What’s more- the skills of a virtual assistant are highly transferable. This course will enhance the employability of anyone, no matter what direction they choose to go.

cards accepted

£35 deposit: remaining balance at the end of the month

Enrol for £35 deposit and remaining balance at the end of the month. Pay your deposit today get your course tomorrow!

Reduced fee of £259

£259 - all inclusive

Pay by 3 monthly instalments of £259 (approx)

£86 deposit followed by £86 for the next two months

The college accepts payment using the following methods:

Credit/Debit Card, Cheque, Postal Order and Invoice.

It is simple and safe to enrol online. Select one of the payment terms above and you will be taken to a secure sever to enter your details.

Once the enrolment process has been completed you will receive your introductory pack and login details to access your course textbooks, your tutor profile and their contact details.

We look forward to welcoming you as a student of the college and feel sure you will enjoy studying with us.

Key points for this course:

  • This is a fully supported home study course supported by your own tutor
  • Your enrolment fee covers absolutely everything – there will be nothing more to pay after you have enrolled, there are no hidden fees
  • You have 12 months to complete your course
  • You may enrol at any time of the year
  • Access available within 24 hourse

Money Back Guarantee
If you are not happy with your course simply return it within 14 days and we will refund your fees in full.

All students enrolled on a course with Cambridge Open College receive access to our online student community (I Learn It Easy) where you can submit your work, contact your tutor, and interact with other students. We have prepared a short video below to highlight the benefits to you.

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