ENDORSED QUALIFICATION AT LEVEL 3
With the rapid increase in new technology, it’s no surprise that even personal assistants have gone virtual. Our physical presence is in less demand and remote employment is on the rise. For anyone interested in the field of virtual assistance, the opportunities are vast.
While it might sound completely newfangled, a virtual assistant will perform, in the majority, the same tasks as a personal assistant. The only thing they won’t be expected to do is make the coffee! Accredited through the Focus Awards Focus on Quality Provision (FQP) Scheme, this brand new and highly innovative course provides students with the skills they will require to successfully carry out the role.
This comprehensive course provides all the information that students will need in order to perform the role of a virtual Assistant. The program is divided into 24 units, which are outlined in the ‘Modules’ section above.
The first section of the course considers the more general aspects surrounding virtual assistance. It clearly defines the role by specifying what they might be expected to do on a daily basis and what skills they will need to possess in order to carry these tasks out. At this early stage, students will be made aware of exactly what it takes in order to pursue a career in the field.
As the course progresses, it hones in on individual elements which might affect the day to day running of a business, including dealing with staff and customer care. It also takes into account the practicalities involved in starting a business from scratch, such as the difficulties involved and how to succeed. In order to give students the best possible start in their future career as a virtual assistant, students will explore how to create their own business plan, manage their time, and plan effectively for the future.
As the business is operated on a virtual basis, it is essential that students have a working knowledge of the internet. The course provides important teachings on email, internet safety and virus protection. Additionally, one of the units demonstrates how students can create their own website.
While the course is perfect for candidates with previous experience in administration or clerical work, there is no previous experience or qualifications required in order to undertake this course.
Though the materials are straightforward and easy to follow, in order to fully understand the course content and fulfill coursework objectives, students will require a basic level of education. Should you experience any difficulties along the way, you can refer to the provided Study Guide or contact your personal tutor.
2. What is a Virtual Assistant?
What Is a Virtual Assistant?
Who Uses a Virtual Assistant and Why?
What Tasks Can a Virtual Assistant Do?
What Skills will a Virtual Assistant Need?
Issues to Consider When Setting up a Home Office
What Organisations Are Available to Virtual Assistants?
3. How to Market Yourself as a Virtual Assistant?
Tips on Where to Market Your Business
How to Write a Marketing Plan
Marketing in Other Countries
4. Starting Your Own Business – Decisions
How to Succeed With Your Business
How to Start Up Your New Business
Getting the Right Mindset
5. Starting a Business From Scratch
Why Start a Business from Scratch?
Buying an Existing Business
Buying a Franchise
6. Recruiting Staff
How to Recruit Staff
The Process in Recruiting
7. Dealing with Staff
Introduction to Dealing with Staff
Training & Development
Health & Safety
8. Fraud & Theft
Protect Your Business: Stop Fraud Before It Starts
Theft of Money
Theft of Inventory or Equipment
Theft of Intellectual Property
9. The Business Plan
Understand the Role of the Business Plan
Reasons for Developing a Business Plan
Identify Sources to Get Help in Developing a Business Plan
Identify the Type of Information to Include in a Business Plan
Prepare an Outline of a Business Plan
10. Customer Care an Introduction
What is Customer Care?
Defining Customer Care
Characteristics of Effective Customer Care
11. Customer Care and the Benefits
Increase in Profits
Customer Loyalty and Long-Term Profitability
Staff Know What is Expected of Them
More Pleasant Work Environment
Customer Integration and Specialisation
12. Considering a Policy & Plan?
Who are Our Current and Potential Customers, Their Characteristics and Needs?
Staff Interfacing with Customers
What Tangible or Intangible Assets Does the Company Currently Have?
Improvements and Additions to Customer Care and Service
13. Customer Care and You
The Right Attitude
Looking and Sounding Right
Having the Right Information
Working with a Team
Answering the Phone
14. Customer Care and Service Plans
Contents of “The Plan”
The Advantages of Planning
Objectives, Strategies, and Tactics
Forecast or Assumptions of Outcomes
A Simple Case on Customer Care Planning
People Make a Plan Work
Current Customer Care and Services
15. Basics of the Internet
How the Internet Works
About the Web
Learning About Viruses
16. Creating a Web Site
Web Site Content
Key Points to Remember
17. Meetings Skills
Why Do We Have Meetings?
Important Things to Know About Meetings
How to Plan a Meeting
How to Run a Meeting
18. Introduction to Conflict Management
What Do Organisations Use Conflict Management For?
Important Things to Know About “Conflict” and “Conflict Management”
How to Identify Signs and Stages of Conflict
How to Build Teamwork and Co-Operation
How to Manage and Resolve Conflict Situations
Outline for a Mediation Session
19. Introduction to Planning
What Do You Use Planning and Evaluation For?
Important Things to Know about Planning and Evaluation
How to Ensure Planning is Useful and Contributes to Effective Results
How to Plan – 8 Basic Planning Steps
20. Introduction to Proof Reading
What is Proof Reading?
Tips on Proof Reading
21. Managing Stress
What is Stress?
Symptoms of Stress
Causes of Stress
How to Reduce Stress
22. Managing Your Time
Managing Time: Step 1
Managing Time: Step 2
23. Small Business Bookkeeping
Three Steps to Keeping Your Books
Bookkeeping Systems, Software and Method
Accounting Terms Every Business Person Should Know
24. Inland Revenue (HMRC) Requirements
What Type of Business Are You?
Registering As Self-Employed
How to Pay Your Class 2 National Insurance Contributions (NICs)
Basic Tax Records You Must Keep
When you have successfully completed this course you will receive a Level 3 Certificate of achievement in Virtual Assistant from Focus Awards and a diploma from Cambridge Open College.
With your newfound skills, graduates will have the opportunity to significantly progress in their careers. Secretaries, personal assistants or administrators, who have found themselves out of work, can apply their experience to an alternative platform. Students who are new to the field will have the knowledge and confidence to begin an exciting new career.
The world is gradually becoming ‘online’ and this course offers you the opportunity to get ahead of the times. It also means you have the opportunity to work from literally anywhere – whether it’s your bed or the beach. What’s more- the skills of a virtual assistant are highly transferable. This course will enhance the employability of anyone, no matter what direction they choose to go.
£35 deposit: remaining balance at the end of the month
Enrol for £35 deposit and remaining balance at the end of the month. Pay your deposit today get your course tomorrow!
Pay by 3 monthly instalments of £259 (approx)
£86 deposit followed by £86 for the next two months
The college accepts payment using the following methods:
Credit/Debit Card, Cheque, Postal Order and Invoice.
It is simple and safe to enrol online. Select one of the payment terms above and you will be taken to a secure sever to enter your details.
Once the enrolment process has been completed you will receive your introductory pack and login details to access your course textbooks, your tutor profile and their contact details.
We look forward to welcoming you as a student of the college and feel sure you will enjoy studying with us.
Key points for this course:
- This is a fully supported home study course supported by your own tutor
- Your enrolment fee covers absolutely everything – there will be nothing more to pay after you have enrolled, there are no hidden fees
- You have 12 months to complete your course
- You may enrol at any time of the year
- Access available within 24 hourse
Money Back Guarantee
If you are not happy with your course simply return it within 14 days and we will refund your fees in full.